The challenge: To train the crew in critical safety protocols with flexibility and zero actual risk
Norwegian Cruise Line (NCL)
Founded in 1966, NCL is one of the world’s largest cruise lines, with global operations and thousands of crew members.
The solution: Virtual Reality for highly realistic learning by doing
Innoarea designed and developed a fully customised virtual training programme that perfectly replicates the real-life scenarios that crew members face on board the ship. Through an immersive and interactive environment, staff practise critical tasks such as supervising the boarding point, inspecting items using X-ray machines, controlling access and detecting risks on the quay or at the cargo holds.
This platform incorporates interactive questionnaires, performance monitoring and real-time assessment of safety protocols. As it is a 100% digital experience, it offers employees full access without any capacity issues and removes the constraints of space and time.
Workplace incidents during the apprenticeship period
Reduction in the operational learning curve
Savings on costs associated with travel and training logistics
- Exact digital replica of the ship’s facilities and areas
- Touch controllers for precise interaction with virtual tools
- A bank of questions and interactive case studies integrated directly into the simulator tools
- Assessment module and error attribution integrated into each scenario
Key findings
The results of the project have marked a qualitative leap forward in Norwegian Cruise Line’s training programme. By adopting virtual reality, the cruise line has enabled staff to gain real-world experience and develop muscle memory in a controlled and safe environment, thereby eliminating all workplace accidents during the training period.
Furthermore, the ability to reuse the application at any time and in any place has significantly optimised overall productivity. Employees are learning to make agile decisions in critical situations more quickly, whilst the company is substantially reducing the operational and travel costs associated with traditional face-to-face training.
